Returns, replacements & lifetime guarantee

We keep this simple: if something is wrong, we send you a new one. No courier pickups, no forms.

Damaged, wrong or missing items (within 7 days)

• Email admin@slide-n-lock.com within 7 days of delivery with your order number and a photo or unboxing video.
• Once we see the issue, we ship a replacement free of charge. You do not need to send anything back.

Free lifetime guarantee on the mechanism

• If the sliding mechanism of a Slide-n-Lock stick stops sealing properly at any time, email us a photo and we will send a free replacement stick.
• The guarantee does not cover sticks that have been mishandled, broken or misused (for example cut, bent out of shape, melted on a stove flame or used as a tool).
• The guarantee applies to sticks bought from slide-n-lock.com or our official marketplace stores.

Changed your mind (within 7 days)

• Because Slide-n-Lock touches food, we accept change-of-mind returns only for unopened packs.
• Message us within 7 days of delivery. Ship the pack back to us at your own cost to the address below.
• Once it reaches us unopened, we refund the product price to your original payment method.

Sending a pack back

• Use a trackable courier or speed post and keep the receipt. We cannot be responsible for a parcel lost or damaged on its way back to us.
• Pack it in its original, unopened packaging. We will confirm by email within 3 working days of receiving it whether the refund is approved.

Refunds

Refunds go back to the original payment method through Cashfree within 5–7 working days of approval. Delivery charges are refunded only if we sent the wrong or a damaged item.

Return address

SEARS ESSENTIALS, SEARS House, 123A Manbhavan Nagar, Indore 452018, Madhya Pradesh, India.